Terms & Conditions

1. Agreement to These Terms

These Terms and Conditions constitute an agreement between you and AMBUG Enterprises LLC, doing business as PeloGrow ("PeloGrow," "we," "us," or "our").

By accessing or using pelogrow.com, placing an order, or purchasing a PeloGrow product, you agree to be bound by these Terms and Conditions and our related policies.

If you do not agree with these terms, please do not use the website or place an order.

2. Eligibility

You must be legally capable of entering into a binding agreement to use our online store and make a purchase.

By placing an order, you represent that the information you provide is accurate and that you are authorized to use the payment method submitted.

3. Website Use

You may use this website only for lawful personal and commercial purposes consistent with these Terms and Conditions.

You agree not to:

• Use the website for unlawful, fraudulent, or abusive purposes
• Attempt to interfere with the operation, security, or availability of the website
• Attempt to gain unauthorized access to systems, accounts, databases, or administrative areas
• Introduce viruses, malicious code, or other harmful technology
• Copy, reproduce, scrape, republish, or commercially exploit website content without permission
• Misrepresent your identity or submit false information

4. Product Information

We make reasonable efforts to present product descriptions, images, prices, ingredients, availability, and other information accurately.

Product appearance, packaging, labeling, or presentation may vary slightly from images displayed on the website due to production, display settings, photography, or packaging updates.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

5. Hair Care and Product Use

PeloGrow is sold as a cosmetic and personal-care product. Information on the website is provided for general product and hair-care purposes.

PeloGrow does not provide medical advice, and our website content is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual experiences and results may vary.

You are responsible for reviewing product directions, warnings, and ingredient information before use. Discontinue use and seek appropriate professional guidance if irritation or an unexpected reaction occurs.

6. Pricing and Promotions

Prices are displayed in U.S. dollars unless otherwise stated.

Product prices, promotional offers, introductory pricing, discounts, and availability may change without prior notice.

The price charged for an order will be the price displayed and confirmed during checkout, subject to correction of obvious pricing or technical errors.

Promotional offers may be subject to additional conditions and may be limited, modified, or discontinued at any time.

7. Orders

Submitting an order does not guarantee that the order will be accepted.

We reserve the right to refuse, limit, hold, cancel, or refund an order when reasonably necessary, including when:

• A product is unavailable
• Pricing or product information contains an error
• Payment cannot be verified
• We suspect fraud, misuse, or unauthorized activity
• Shipping information is incomplete or invalid
• The order violates these Terms and Conditions

An order is generally accepted when payment is confirmed and the order enters fulfillment.

8. Payment Processing

Online payments are processed through third-party payment providers, including Stripe.

By submitting payment information, you authorize the applicable payment provider to charge the total amount shown at checkout.

PeloGrow does not intentionally store complete payment card numbers on its website servers.

Payment processing may be subject to the payment provider's own terms, security procedures, and privacy practices.

9. Taxes

Applicable sales tax or other required charges may be calculated and collected during checkout based on the order and destination.

You are responsible for any taxes, duties, or charges that may lawfully apply to your purchase, except where PeloGrow is required to collect and remit them directly.

10. Shipping

PeloGrow currently offers free standard shipping on eligible orders within the United States.

Order processing, carrier service, delivery estimates, tracking, address requirements, and shipping limitations are described in our Shipping Policy .

Delivery dates are estimates and are not guaranteed. PeloGrow is not responsible for delays caused by carriers, weather, holidays, emergencies, incorrect addresses, or other circumstances beyond our reasonable control.

11. Returns, Refunds, and Cancellations

Returns, refunds, replacements, cancellations, and non-returnable products are governed by our Returns & Refunds Policy .

Because PeloGrow is a personal-care product, opened or used products generally cannot be returned for hygiene and safety reasons, except when required by law or when the product arrived damaged, defective, or incorrect.

12. Customer Information

You are responsible for providing complete and accurate order, payment, contact, and shipping information.

PeloGrow is not responsible for delays, returned packages, or delivery failures caused by inaccurate or incomplete information submitted by the customer.

Our collection and use of personal information are described in our Privacy Policy .

13. Intellectual Property

The PeloGrow name, logo, branding, website design, graphics, product photographs, written content, product presentation, and other materials are owned by or licensed to AMBUG Enterprises LLC and are protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, publish, sell, license, create derivative works from, or commercially use PeloGrow content without prior written permission.

No ownership or license rights are transferred to you through your use of this website.

14. Reviews and Customer Content

If you submit a review, testimonial, photograph, comment, message, or other content to PeloGrow, you represent that you have the right to submit it and that it is truthful and lawful.

You may not submit content that is defamatory, deceptive, infringing, threatening, abusive, unlawful, or otherwise inappropriate.

Where permitted by law, you grant PeloGrow a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and publish submitted content for business, promotional, and customer service purposes.

15. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, analytics providers, shipping carriers, social media platforms, and external websites.

PeloGrow does not control and is not responsible for the content, policies, security, availability, or practices of third-party services.

Your use of third-party services may be governed by separate terms and privacy policies.

16. Website Availability

We may modify, suspend, restrict, or discontinue any part of the website or its features at any time.

We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

17. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an "as is" and "as available" basis.

Except for warranties that cannot legally be excluded, PeloGrow disclaims express or implied warranties regarding website availability, merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

Nothing in these terms excludes rights or warranties that cannot lawfully be excluded.

18. Limitation of Liability

To the fullest extent permitted by applicable law, AMBUG Enterprises LLC and PeloGrow will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to use of the website, inability to use the website, or purchase or use of a product.

To the fullest extent permitted by law, our total liability arising from an order or product will not exceed the amount paid for the product giving rise to the claim.

These limitations do not apply where prohibited by law.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless AMBUG Enterprises LLC, PeloGrow, and their owners, employees, representatives, and service providers from claims, losses, damages, liabilities, and reasonable expenses arising from:

• Your unlawful or improper use of the website
• Your violation of these Terms and Conditions
• Your violation of another person's rights
• Information or content you submit

20. Governing Law

These Terms and Conditions are governed by the laws of the State of Illinois and applicable federal law, without regard to conflict-of-law principles.

Any legal proceeding that is not subject to a mandatory alternative dispute process will be brought in a court of competent jurisdiction in Illinois, unless applicable law requires otherwise.

21. Severability

If any provision of these Terms and Conditions is held invalid, illegal, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

22. No Waiver

A failure by PeloGrow to enforce any provision of these Terms and Conditions does not waive our right to enforce that provision or any other provision later.

23. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Shipping Policy, Returns and Refunds Policy, and any checkout terms or notices, constitute the entire agreement between you and PeloGrow regarding your use of the website and purchases from pelogrow.com.

24. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business, website, services, products, or legal requirements.

The updated terms will be posted on this page, and the "Last updated" date will be revised.

Continued use of the website after changes are posted constitutes acceptance of the revised terms to the extent permitted by law.