Returns & Refunds

1. Return Window

Eligible products may be returned within 30 days of delivery.

To begin a return, you must contact us before sending the product back. Returns sent without prior authorization may not be accepted.

2. Return Eligibility

To qualify for a return, the product must be:

• Unopened
• Unused
• In its original packaging
• In resalable condition
• Accompanied by proof of purchase

We may request photographs of the product, packaging, shipping label, or damage before authorizing a return or replacement.

3. Opened or Used Products

Because PeloGrow is a personal-care product, opened or used products generally cannot be returned for hygiene, health, and safety reasons.

This restriction does not apply when the product arrived damaged, defective, incorrect, or otherwise affected by an issue caused before delivery.

4. Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your product is damaged, defective, leaking, or different from what you ordered, contact us within 7 days of delivery.

Include your order number and clear photographs of the product and packaging so we can review the issue promptly.

When the issue is confirmed, we may offer an appropriate replacement or refund.

5. Non-Returnable Items

The following items are generally not eligible for return:

• Opened or used products
• Products returned more than 30 days after delivery
• Items not purchased directly from pelogrow.com
• Products damaged after delivery because of misuse, improper storage, or mishandling
• Items returned without prior authorization
• Products without original packaging or proof of purchase

6. How to Request a Return

To request a return, email:

customersupport@pelogrow.com

Include the following information:

• Your full name
• Order number
• Email address used for the purchase
• Reason for the return
• Photographs, when the item is damaged, defective, leaking, or incorrect

We will review your request and provide return instructions when the return is approved.

Do not mail a product back before receiving return instructions from PeloGrow.

7. Return Shipping Costs

When the return is caused by a damaged, defective, or incorrect product, PeloGrow will cover reasonable return shipping costs or provide another appropriate resolution.

For an approved return based on a customer preference or change of mind, the customer is responsible for return shipping costs.

Original shipping charges are not refundable. PeloGrow currently provides free standard shipping on U.S. orders, so no original shipping charge is normally collected.

8. Refund Processing

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method.

Refunds are generally submitted within 5–10 business days after approval. Your bank or card issuer may require additional time to post the refund to your account.

9. Refund Amount

Approved refunds generally cover the purchase price paid for the returned product.

Any discounts, promotional pricing, credits, or other adjustments applied to the original order will be reflected in the refund amount.

We do not provide partial refunds for a product unless required by law or specifically approved by PeloGrow.

10. Replacements

Depending on availability and the circumstances, PeloGrow may offer a replacement instead of a refund for a product that arrived damaged, defective, leaking, or incorrect.

Replacement eligibility is determined after we review the order information and supporting photographs.

11. Missing or Stolen Packages

If tracking shows your order as delivered but you cannot locate it, please check around the delivery area, ask household members, and contact the shipping carrier.

You may also contact PeloGrow so we can review the shipment information and help determine the appropriate next steps.

Refunds or replacements for packages marked as delivered are evaluated individually and are not guaranteed.

12. Cancellations

Contact us as soon as possible if you need to cancel an order.

We will attempt to cancel the order before it is processed or shipped, but cancellation cannot be guaranteed once fulfillment has begun.

Once an order has shipped, it must follow the return process described in this policy.

13. Purchases From Other Sellers

This Returns and Refunds Policy applies only to products purchased directly through pelogrow.com.

Products purchased through another retailer, marketplace, or third-party seller are subject to that seller's return and refund policies.

14. Policy Changes

PeloGrow may update this Returns and Refunds Policy from time to time.

Any revised policy will be posted on this page with an updated revision date.