Privacy Policy

1. Introduction

This Privacy Policy explains how AMBUG Enterprises LLC, doing business as PeloGrow ("PeloGrow," "we," "us," or "our"), collects, uses, shares, and protects information when you visit pelogrow.com, purchase our products, contact us, or otherwise interact with our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you provide directly to us when you place an order, communicate with customer support, or otherwise interact with PeloGrow.

Depending on your interaction with our website, this information may include:

• Your name
• Email address
• Telephone number, when provided
• Billing and shipping address
• Order and transaction information
• Product and purchase information
• Communications you send to our customer support team

3. Payment Information

PeloGrow uses third-party payment processors, including Stripe, to securely process online payments.

Payment card information is submitted directly through the payment processor's secure checkout environment. PeloGrow does not intentionally store your complete credit or debit card number on our website servers.

The payment processor may collect and process information necessary to complete your transaction in accordance with its own privacy and security practices.

4. How We Use Your Information

We may use the information we collect for purposes including:

• Processing and fulfilling your orders
• Confirming payments and purchases
• Sending order confirmation and shipping information
• Providing customer service
• Responding to questions, requests, or concerns
• Preventing fraudulent or unauthorized transactions
• Maintaining and improving our website
• Understanding website performance and visitor interactions
• Complying with applicable legal, regulatory, accounting, and tax obligations

5. Order Fulfillment and Shipping

When you purchase a PeloGrow product, we use the information necessary to prepare, process, and deliver your order.

Relevant order information may be provided to shipping carriers and service providers when reasonably necessary to fulfill and deliver your purchase, provide tracking information, or resolve shipping issues.

6. Analytics and Website Information

We may use analytics technologies, including Google Analytics, to understand how visitors interact with our website.

These technologies may collect information such as your browser type, device type, approximate geographic location, pages visited, referring pages, and interactions with the website.

We use this information to understand website performance, improve the customer experience, and evaluate how visitors discover and use PeloGrow.

7. Cookies and Similar Technologies

PeloGrow and service providers we use may use cookies or similar technologies to support website functionality, security, analytics, and performance.

Cookies are small files or pieces of data stored by your browser. You may be able to control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. When We Share Information

We do not sell your personal information for money.

We may share information with trusted service providers when reasonably necessary to operate our business and provide services to you. These may include:

• Payment processing providers
• Shipping and delivery providers
• Website hosting and technical service providers
• Analytics and website measurement providers
• Professional advisers when reasonably necessary

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect the rights, property, security, or safety of PeloGrow, our customers, or others.

9. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Our website uses HTTPS encryption to help protect information transmitted between your browser and our website.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal, accounting, and tax requirements.

11. Your Privacy Choices

Depending on where you live, applicable law may provide you with certain rights regarding your personal information.

These rights may include requesting access to, correction of, or deletion of certain personal information that we maintain about you, subject to applicable exceptions.

To submit a privacy-related request, contact us at:

customersupport@pelogrow.com

We may need to verify your identity before completing certain requests.

12. Children's Privacy

PeloGrow's website and products are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

13. Third-Party Services and Links

Our website may interact with or link to third-party websites, payment processors, analytics providers, shipping services, or other external services.

Those third parties maintain their own privacy practices and policies. This Privacy Policy does not govern websites or services that PeloGrow does not control.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable requirements.

When changes are made, the updated version will be posted on this page and the "Last updated" date will be revised.